# Customer Support We’re holding ourselves accountable to the service our customers deserve For Severity 1 Issues: US/NA (TOLL-FREE) 1-855-355-PING (7464) EMEA +44 (0) 808 196 0788 APAC +61 1800370 672 [Get Support](https://support.pingidentity.com/s/) ## Our Three Tenets of Excellence To align our service commitments with our customers’ needs, we don’t take a typical approach to customer support. We know that the solutions we have in place are there to accelerate your digital transformation projects. We also understand that this is critical to the success of your business. Therefore, we hold ourselves accountable to these tenets of service excellence: ![](https://www.pingidentity.com/content/dam/picr/cdh/sup/GFX-CardHeader-CustomerSatisfaction-342x120.svg) Customer Satisfaction Each and every interaction with our support engineers should be of the highest quality throughout the process. ![](https://www.pingidentity.com/content/dam/picr/cdh/sup/GFX-CardHeader-FastResponseTime-342x120.svg) Fast Response Time We understand that each issue that arises can have a unique impact on business. This requires a strong customer support partner who will act with a sense of urgency. ![](https://www.pingidentity.com/content/dam/picr/cdh/sup/GFX-CardHeader-RestoreTime-342x120.svg) Severity 1 Restore Time Unlike typical key support metrics and success factors, we’re intensely focused on restoring your service—not breezing through tickets to meet a quantity metric. ## We’ve Got Your Time Zone Covered Our support centers are strategically located in three major metropolitan areas around the world: Denver, London and Melbourne. This allows us to provide global support, 24/7. So even if your employees, partners and customers are all in separate time zones, we’re on call and ready to get you back up and running. Start Today Contact Sales [sales@pingidentity.com](mailto:sales@pingidentity.com) See how Ping can help you deliver secure employee, partner, and customer experiences in a rapidly evolving digital world.