The Solution

## Smooth for Customers.  
 Smart on Security.

Your customers want seamless, personalized experiences across all of your channels; online, in-store, and through your mobile app. You want airtight security. With our CIAM solution, you don’t have to choose.

Here’s how we make both happen:

- **Easy Registrations and Sign-Ons, No Drop-Offs:** Quick, hassle-free registration and login steps that don’t scare people away. No more form fatigue or forgotten-password spirals.
- **Customers Stay Engaged:** Personalized experiences across mobile, web, and store boost satisfaction and increase revenues. With simple self-service and easy privacy consent, customers stay loyal.
- **Smarter Than Fraudsters:** Our adaptive fraud protection spots the bad guys before they close in and cause damage. You build trust with customers and always stay a step ahead.

### Identity Orchestration

Registration friction is driving potential long-term customers to your competitors. Turn new accounts into repeat business with personalized, omnichannel experiences.

### AI-Powered Fraud Detection

Stop fraud in its tracks. From credential stuffing to deepfakes, you can spot and stop shady behavior in real time before it becomes a problem. Our platform helped one customer reduce fraud costs by **$19.2M** annually, and one global telco cut fraud by **30%** after implementation.

### Passwordless Authentication

**What passwords?**Let customers in with a tap, a glance or a click. Biometrics, magic links, and other passwordless options mean fewer breaches and no forgotten-password loops. One Ping customer saw a **99% decrease in login time**, making access faster and frustration-free.

### Self Service

Empower customers to securely update their profiles, reset their passwords, and manage their consent. Cut support costs, reduce friction, and boost satisfaction, all without compromising security. It’s a better experience for customers, and a smarter approach for your business.

Dive Into the Details

From sign-on to sign-off, check out the CIAM features that power our trusted customer experiences.

[Single Sign-On](https://www.pingidentity.com/en/capability/single-sign-on.html) 

[Threat Protection](https://www.pingidentity.com/en/capability/threat-protection.html) 

[Identity Verification](https://www.pingidentity.com/en/capability/identity-verification.html) 

[Orchestration](https://www.pingidentity.com/en/capability/identity-orchestration.html) 

[MFA](https://www.pingidentity.com/en/capability/multi-factor-authentication.html) 

[Passwordless](https://www.pingidentity.com/en/solution/passwordless.html) 

- Best IAM solution provider.

One of the most helpful features that I found about Ping Identity is that it provides multiple solutions to the user for SaaS (Security as a Service), Ping Identity's products like Ping Federate, Ping Access, Ping Directory, and Ping ID are products that I worked on and found them very user-friendly for administrators.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

[Read the Review](https://www.g2.com/products/ping-identity/reviews/ping-identity-review-9079348)
- Simple implementation for a strong identity workflow.

The product was overall very user friendly and easy to implement.

IAM Engineer  
 Services (non-Government)

[Read the Review](https://www.gartner.com/reviews/market/user-authentication/vendor/ping-identity/product/ping-identity-platforms/review/view/5882290)
- Navigating the Complexity of Diverse IAM Portfolio

Extremely diverse IAM product portfolio. Allows flexibility and customization.

IAM Architect

Banking

[Read the Review](https://www.gartner.com/reviews/market/access-management/vendor/ping-identity/product/ping-identity-platforms/review/view/5772754)
- Understanding the Effortless Functionality of Ping

great stuff loving Ping as a solution for our customers! thank you

Sales Manager

Telecommunication

[Read the Review](https://www.gartner.com/reviews/market/access-management/vendor/ping-identity/product/ping-identity-platforms/review/view/5766234)

Give Your Customers What They Really Want

Quick and easy access. Nearly invisible security. Total trust. Our CIAM solution makes it all possible—see for yourself with a free, no-strings-attached demo.

## Frequently Asked Questions

Choosing a CIAM solution is a big decision. We’re here to help. From implementation to enhancing your user experience and support, we’ve got answers to common questions about our CIAM capabilities. Because your success is our priority.

### What is a CIAM solution and why is it important?

A [Customer Identity and Access Management (CIAM) solution](https://www.pingidentity.com/en/resources/blog/post/what-is-customer-identity-and-access-management-ciam.html) delivers secure, seamless, and engaging customer moments across channels while protecting against fraud and ATO. With passwordless authentication, dynamic risk scoring, and identity verification, businesses can improve customer acquisition and reduce abandonment. Ping’s no-code orchestration, open standards, and robust integrations ensure quick deployment, while self-service capabilities empower users to manage preferences, all at massive scale.

### How does Ping Identity's CIAM solution enhance customer experience and security?

Ping Identity's CIAM solution offers features like passwordless authentication, adaptive multi-factor authentication, progressive profiling, consent management, self-service options, and single sign-on (SSO), which work together to streamline the user experience while maintaining robust security. These features reduce friction during login and registration processes, leading to higher customer satisfaction and reduced fraud.

### Can Ping Identity's CIAM solution integrate with our existing systems?

Yes, Ping Identity's CIAM solution is designed with a vendor-agnostic approach, allowing it to [integrate seamlessly](https://support.pingidentity.com/s/marketplace-integration-home-page) with both Ping and third-party solutions. This flexibility enables organizations to connect authentication, identity verification, fraud prevention, and authorization tools through an open orchestration engine.

### What kind of customer support does Ping Identity provide for its CIAM solutions?

Ping Identity offers comprehensive customer support, including a [support portal](https://support.pingidentity.com/s/) with documentation, knowledge base, training platforms, and a [community Q&A forum](https://support.pingidentity.com/s/community-home). Additionally, we provide [professional services and customer success programs](https://www.pingidentity.com/en/support/customer-care.html) to assist with implementation and ongoing management of their CIAM solutions.

### What implementation options are available for Ping Identity's CIAM solutions?

You have options when it comes to implementing Ping Identity’s CIAM solution. Whether you choose to work with one of our [trusted integration partners](https://support.pingidentity.com/s/partner-directory-home-page), leverage our expert [Professional Services](https://www.pingidentity.com/en/support/customer-care.html) team, or handle it with your internal resources, we’re here to support you every step of the way. Your success isn’t just a goal—it’s the only option. That’s why we provide the flexibility, guidance, and expertise needed to ensure a smooth and secure implementation, no matter your path.

Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy