The Challenge ## AI Agents Create Opportunities & Add New Risks ### The Rise of Agentic Commerce Agentic AI is revolutionizing customer interactions. You need new channels for agentic users, support for secure automated buying, and improved fraud prevention strategies. ### The Workforce Redefined The autonomous digital workforce promises new ways of working and efficiency gains for organizations that can effectively discover, manage, secure, and govern digital workers. ### Adversarial AI Is Booming Most systems can’t distinguish between a legitimate agent and a malicious bot. Legacy threat protection may filter out helpful agents, but opening the door to agentic users may create unwanted vulnerabilities. ### Login Is No Longer the Security Boundary AI agents act autonomously in real time. Securing them with static credentials and session-based trust leads to over-privileged access and questionable accountability. The Solution ## Identity Built for How AI Agents Work AI agents act continuously, triggering workflows, making purchases, and making decisions. But they aren’t people, so managing their identities like humans doesn’t cut it. **Here’s how we help you enable and secure agentic AI:** - **See What Agents Are Doing:** Discover and track your AI agents across your digital ecosystem. No shadow IT, no surprises. - **One Identity Control Plane:** Onboard, organize, and manage agents and humans at runtime, aligning to context, policy, and execution in real time. - **Govern AI Agents:** Give every agent guardrails, human accountability, and an auditable chain of trust at scale. - **Enforce Runtime Control:** Continuous, contextual authorization and least-privilege access in the moment, not just at login. - **Keep Humans in the Loop:** Maintain oversight and accountability with guardrails that put people in control of high-impact actions. - **Stay Ahead of New Threats:** Detect and block risky agent behavior in real time before it becomes a problem. ### Agent Lifecycle Management Easily register, manage, and secure AI agents as first-class identities, each with unique credentials, clear roles, and tight access controls from start to finish. ### Contextual Authorization at Runtime Evaluate every agent action in real time, issuing narrowly scoped, delegated authority based on context, risk, and intent, not static sessions or roles. ### Explicit Delegation with Human Oversight Critical task? Human approval required. Define exactly what agents are allowed to do, with human approval and step-up verification applied dynamically to high-risk actions, not after the fact. Our built-in workflows reduce risk and ensure compliance, so AI never oversteps. ### Detection and Classification, Not Just Blocking Go beyond “good vs bad bots” to continuously evaluate agent identity, behavior, and intent, enabling trusted agents while stopping misuse in real time. ### Per-Action Enforcement & Audit Every agent action is evaluated, logged, and enforced against policy in real time, eliminating blind spots and containing risk as it happens in the moment. ### Agent Gateway for Runtime Enforcement Consistently manage access to MCP servers and resources, enforcing least-privilege and monitoring how agents interact with your tools and data in real time. Dive Into the Details From granting access to scoping responsibilities, check out the core capabilities that solve the real-world challenges of agentic AI. [Agent IAM Core](https://www.pingidentity.com/en/product/agent-iam-core.html) [Agent Gateway](https://www.pingidentity.com/en/product/agent-gateway.html) [PingOne Protect](https://www.pingidentity.com/en/product/pingone-protect.html) [Agent Governance](https://www.pingidentity.com/en/product/agent-governance.html) [Agent Privilege](https://www.pingidentity.com/en/product/agent-privilege.html) - Simple implementation for a strong identity workflow. The product was overall very user friendly and easy to implement. IAM Engineer Services (non-Government) [Read the Review](https://www.gartner.com/reviews/market/user-authentication/vendor/ping-identity/product/ping-identity-platforms/review/view/5882290) - Best IAM solution provider. One of the most helpful features that I found about Ping Identity is that it provides multiple solutions to the user for SaaS (Security as a Service), Ping Identity's products like Ping Federate, Ping Access, Ping Directory, and Ping ID are products that I worked on and found them very user-friendly for administrators. Verified User in Computer & Network Security Mid-Market (51-1000 emp.) [Read the Review](https://www.g2.com/products/ping-identity/reviews/ping-identity-review-9079348) - Navigating the Complexity of Diverse IAM Portfolio Extremely diverse IAM product portfolio. Allows flexibility and customization. IAM Architect Banking [Read the Review](https://www.gartner.com/reviews/market/access-management/vendor/ping-identity/product/ping-identity-platforms/review/view/5772754) - Understanding the Effortless Functionality of Ping great stuff loving Ping as a solution for our customers! thank you Sales Manager Telecommunication [Read the Review](https://www.gartner.com/reviews/market/access-management/vendor/ping-identity/product/ping-identity-platforms/review/view/5766234) ## AI Agents Are Here. ## Is Your Identity Strategy Ready? As AI agents take on real work, they need real identity standards. With Ping, you can give agents trusted access and clear accountability. You're in control, right from the start. Helpful Resources [Guide Ultimate Guide to Identity for AI](https://hub.pingidentity.com/ai/4260-ultimate-guide-ai) [Executive Brief Are You AI Ready?](https://hub.pingidentity.com/ai/4318-are-you-ai-ready) [Webinar Agents Among Us: Building Trust in the Age of Agentic AI](https://webinars.pingidentity.com/ping-identity/agents-among-us-building-trust-in-the-age-of-agentic-ai-e5529bd2f052a0d7c786fb6f?) [Identity Fundamentals Agentic AI](https://www.pingidentity.com/en/resources/identity-fundamentals/agentic-ai.html) ## Frequently Asked Questions Choosing and implementing an identity solution for agentic AI is a big decision. We’ve got clear answers to common questions to help you get started. Because your success is our priority. ### What is agentic AI? Agentic AI refers to autonomous software agents that can plan, reason, and act on behalf of humans or systems. These agents make decisions, execute tasks, and interact with enterprise resources independently. Securing them requires an identity foundation that ensures every interaction is authenticated, authorized, and accountable. ### What is runtime identity? Runtime identity is the control plane where access and authentication are continuously aligned to context, policy, and execution. Traditional, session-based trust was built for static systems, but AI agents demand evaluation in the moment and every action must be accountable. As agents are rapidly deployed across customer, workforce, and partner identity systems, identity has to live where the action happens at runtime. ### Why can’t AI agents use human credentials? Allowing AI agents to use human credentials breaks accountability and weakens security controls. It also creates compliance risk by blurring who’s responsible for specific actions. Each agent must operate under its own scoped, delegated identity to ensure every action is properly verified, governed, and attributed. ### Why is it important to prepare for AI agents now? AI agents are already here, automating workflows, analyzing data, and interacting with enterprise systems. As adoption accelerates, organizations need identity controls to manage how these agents authenticate, access resources, and act on behalf of users. Establishing trusted agentic identity foundations now reduces security risk and prepares your organization for the agent economy. ### How does Ping Identity manage the AI agent lifecycle? We simplify agent lifecycle management through automated provisioning, tailored access delegation, centralized controls, and clear deprovisioning processes. This ensures every AI agent maintains appropriate access and all activity remains visible, monitored, and auditable throughout its lifecycle. ### What does "Human-in-the-Loop" mean for AI agent identity? As AI agents perform tasks and make decisions on behalf of humans, human-in-the-loop controls ensure that people are in charge of sensitive actions. Approval checkpoints are embedded in agent workflows so that critical operations are explicitly reviewed and authorized by an accountable person. These controls provide transparency, prevent unintended actions, and preserve trust across all agentic activity. ### What is Agent Gateway? Agent Gateway establishes a gateway for MCP servers and resources, and introduces a security layer between agents and the systems they interact with. It enforces least-privilege access, monitors how agents use connected tools and data, and prevents misuse. This gives organizations unified visibility and policy-based control over all agent activity. ### Can Identity for AI integrate with existing IAM setups? Yes. Identity for AI extends Ping Identity’s platform and integrates seamlessly with your current identity framework. It supports standards-based interactions and works with your existing authentication, authorization, and access governance tools, ensuring continuity across your current identity infrastructure. ### How should I get started with Identity for AI? Start by visiting [developer.pingidentity.com/identity-for-ai](https://developer.pingidentity.com/identity-for-ai/index.html) for learning resources and guided examples on securing AI agent identity. If you want to dig deeper into how Identity for AI can help your organization embrace the agent economy with security and trust, reach out to your Ping Identity representative or request a demo. Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. 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