Managing External Identities Using a CIAM Tool

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In this report, experts from Gartner break down how “IAM-focused security and risk management leaders should prioritize customer identity and access management initiatives to focus on customer user experience, high scalability, security, and privacy.” Plus, why “they must enable a consistent view of all types of external identities across channels and products.”

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• The effect of the rising customer expectations for great user experiences

• How collaboration with partners and customer interactions are more remote than ever before

• The expanding selection of CIAM offerings available to vendors

• Expert recommendations for security and risk management leaders focused on identity and access management

Gartner, Managing External Identities Using a Customer Identity and Access Management Tool, By Abhyuday Data, Michael Kelley, Henrique Teixeira, 11 November 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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