a good thing!
CREATE CUSTOMER JOURNEYS SO SMOOTH—ALL PATHS LEAD BACK TO YOU.
Customer loyalty is no longer based on product or price. Today, it’s all about providing effortless digital customer experiences. How do you create an experience that moves intuitively with your customers—so every step of their journey is seamless and secure?
Why not empower your customers to say “I’m free to be me.” Every time they visit your app or website, recognize them for who they truly are. Instead of having to enter a password over and over, one thumbprint or photo is all it takes.
WHY FINANCIAL SERVICES GIANTS EVERYWHERE ARE MAKING CX THEIR TOP PRIORITY.
“Companies will win or lose based on experience—and CX is still the vital point of differentiation and growth.”
“Companies that earn $1 billion annually can expect to earn—on average—an additional $700 million within 3 years of investing in customer experience."
“93% of consumers agree it’s important that every interaction they have with a brand is excellent.”
“Only 1 in 10 customers strongly agree that most brands meet expectations for a good experience.”
WHY FINANCIAL SERVICES GIANTS EVERYWHERE
ARE MAKING CX THEIR TOP PRIORITY.
1 Experience is everything: Here’s how to get it right, PwC
2 It’s (Still) All About Customer Experience, Ping Identity
3 37 Customer Experience Statistics you need to know for 2021, SuperOffice.
5 Deliver the Experience they Expect: Customer Experience Trends Report, Acquia.