I AM
OBSESSED.
Create seamless digital retail customer experiences that Williams Sonoma customers crave.
IAM with Ping.
I AM
OBSESSED.
IAM with Ping.
Driving long-term growth is an inspiring goal. Bringing even more to Williams Sonoma customers starts with seamless sign-on.
Watch our video Delivering Extraordinary Customer Experiences to create effortless digital CX that drives customer obsession across all Williams Sonoma channels.
CREATE CUSTOMER JOURNEYS SO SMOOTH—ALL PATHS LEAD BACK TO WILLIAMS SONOMA.
Customer loyalty is no longer based on product or price. Today, it’s all about providing effortless CX. How do you create experiences that move intuitively with Williams Sonoma’s customers—so every step of their journey is seamless and satisfying?
Why not empower your customers to say, “I’m free to be me.” Every time they visit Williams Sonoma’s app or website, recognize them for who they truly are. Instead of having to enter a password over and over, one thumbprint or facial scan is all it takes.
DISCOVER MORE WAYS WILLIAMS SONOMA CAN DRIVE SEAMLESS CX WITH THESE INSIGHTFUL RESOURCES
Uncover why getting identity right is the sure-fire way to drive friction-free digital customer experiences. We curated content especially for Williams Sonoma leaders like you.
-
Getting Customer
Identity RightLearn how to deliver the personalized customer experiences Williams-Sonoma customers expect.
get the white paper -
Ultimate Guide to
Customer IdentitySee how you can give Williams Sonoma customers what they really want: delight, respect and security.
get our guide -
Buyer’s Guide to Customer Identity
Discover why customer experience is the final battleground where market share is won or lost.
Read our Guide
WHY ENTERPRISE LEADERS LIKE WILLIAMS-SONOMA
ARE MAKING CX THEIR TOP PRIORITY.
“One in three customers say they will walk away from a
brand they love after just one bad experience.”
“Companies will win or lose based on experience—and CX is still the vital point of differentiation and growth.”
“Companies that earn $1 billion annually can expect to earn—on average—an additional $700 million within 3 years of investing in customer experience."
“93% of consumers agree it’s important that every interaction they have with a brand is excellent.”
“Only 1 in 10 customers strongly agree that most brands meet expectations for a good experience.”
WHY ENTERPRISE LEADERS LIKE WILLIAMS SONOMA ARE MAKING CX THEIR TOP PRIORITY.
“One in three customers say they will walk away from a brand they love after just one bad experience.”
“Companies will win or lose based on experience—and CX is still the vital point of differentiation and growth.”
“Companies that earn $1 billion annually can expect to earn—on average—an additional $700 million within 3 years of investing in customer experience."
“93% of consumers agree it’s important that every interaction they have with a brand is excellent.”
“Only 1 in 10 customers strongly agree that most brands meet expectations for a good experience.”
Sources:
1 Experience is everything: Here’s how to get it right, PwC
2 It’s (Still) All About Customer Experience, Ping Identity
3 37 Customer Experience Statistics you need to know for 2021, SuperOffice.
4 Ibid.
5 Deliver the Experience they Expect: Customer Experience Trends Report, Acquia.
