I AM
AMAZED.
Create effortless digital experiences that Capital Group customers love.
IAM with Ping.
I AM
AMAZED.
IAM with Ping.
Did you know that delivering friction-free digital customer experiences across Capital Group hinges on seamless, secure user sign-ons?
Watch our video Delivering Extraordinary Customer Experiences to learn how Capital Group can deliver secure digital investor experiences across every touchpoint to acquire and retain investors, build trust, earn loyalty and boost revenue.
CREATE CUSTOMER JOURNEYS SO SMOOTH—ALL PATHS LEAD BACK TO CAPITAL GROUP.
Customer loyalty is no longer based on product or price. Today, it’s all about providing effortless digital experiences. How do you create an experience that moves intuitively with your investors—so every step of their journey is seamless and secure?
Why not empower your investors to say, “I’m free to be me.” Every time they visit Capital Group’s app or website, recognize them for who they truly are. Instead of having to enter a password over and over, one thumbprint or facial scan is all it takes.
DISCOVER MORE WAYS CAPITAL GROUP CAN DRIVE SECURE CX WITH THESE INSIGHTFUL RESOURCES.
Uncover why getting identity right is the sure-fire way to drive secure, friction-free digital experiences. We curated content especially for Capital Group leaders like you.
-
Getting Customer
Identity RightLearn how to deliver the personalized investor experiences your Capital Group investors expect.
get the white paper -
Ultimate Guide to
Customer IdentitySee how you can give Capital Group investors what they really want: delight, respect and security.
get our guide -
Financial-grade Identity
Discover how technology is mission-critical in delivering consistent customer experiences.
watch the video
WHY FINANCIAL SERVICES GIANTS LIKE CAPITAL GROUP
ARE MAKING CX THEIR TOP PRIORITY.
“One in three customers say they will walk away from a
brand they love after just one bad experience.”
“Companies will win or lose based on experience—and CX is still the vital point of differentiation and growth.”
“Companies that earn $1 billion annually can expect to earn—on average—an additional $700 million within 3 years of investing in customer experience."
“93% of consumers agree it’s important that every interaction they have with a brand is excellent.”
“Only 1 in 10 customers strongly agree that most brands meet expectations for a good experience.”
WHY FINANCIAL SERVICES GIANTS LIKE CAPITAL GROUP ARE MAKING CX THEIR TOP PRIORITY.
“One in three customers say they will walk away from a brand they love after just one bad experience.”
“Companies will win or lose based on experience—and CX is still the vital point of differentiation and growth.”
“Companies that earn $1 billion annually can expect to earn—on average—an additional $700 million within 3 years of investing in customer experience."
“93% of consumers agree it’s important that every interaction they have with a brand is excellent.”
“Only 1 in 10 customers strongly agree that most brands meet expectations for a good experience.”
Sources:
1 Experience is everything: Here’s how to get it right, PwC
2 It’s (Still) All About Customer Experience, Ping Identity
3 37 Customer Experience Statistics you need to know for 2021, SuperOffice.
4 Ibid.
5 Deliver the Experience they Expect: Customer Experience Trends Report, Acquia.
