a good thing!
Data Supplement
Effective: August 2023
OPERATIONAL SUB-PROCESSORS: INFRASTRUCTURE, MONITORING & SECURITY Customer tenant data processed in the ordinary course of production operations | ||||
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Sub-processor | Description of processing | Location(s) of data centers | Data processed for non-US customers? | Data stored outside EU/UK? |
Amazon Web Services (AWS) | Data center providing infrastructure-as-a-service. | United States, Germany, Ireland, Australia, Canada | | Aligns with regions selected |
Amazon Web Services (AWS) | Email notification services for customers. | United States, Germany, Ireland, Australia | | Aligns with regions selected |
Cloudflare | Cloudflare provides a content delivery network and distributed DOS attack prevention services, and offers security and performance benefits to all Ping cloud customers. | United States and | | |
| Corporate email and documentation. | United States | | |
New Relic | Application performance management. | United States | | |
Splunk | Operational logs and business analytics. | United States, Germany, Australia, Canada. | | Aligns with AWS regions selected |
SumoLogic | Security log and event management; security analytics. | United States | | |
OPERATIONAL SUB-PROCESSORS: CUSTOMER SUPPORT & INCIDENT RESPONSE Customer data processed only in the context of a customer support case or security incident | ||||
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Sub-processor | Description of processing | Location(s) of data centers | Data processed for non-US customers? | Data stored outside EU/UK? |
Appfire | Salesforce-to-Jira integration. | United States | | |
Atlassian Cloud | Documentation and issue tracking. | United States | | |
Box | Storage and transfer of log files for customer support. | United States | | |
Code42 | Backup of customer support endpoints. | United States | | |
Crowdstrike | Incident response. | United States | | |
OwnBackup | Cloud backup of Salesforce data. | United States | | |
Salesforce | Service cloud that facilitates the customer support ticketing process. | United States | | |
SupportLogic | Customer support case management | United States | | |
PRODUCT-SPECIFIC SUB-PROCESSORS | |||||
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Sub-processor | Purpose of Processing | Location(s) of data centers | Data processed for non-US customers? | Data stored outside EU/UK? | Product-specific sub-processor |
Amazon Web Services (AWS) | Data center providing infrastructure-as-a-service, and email notification services for customers | United States, Germany, Ireland, Australia, Canada, Sinagpore | | Aligns with regions selected | PingOne Advanced Services may be deployed in other countries upon mutual agreement. |
Amazon Web Services (AWS) | Rekognition image verification | United States, Germany, Ireland, Australia | | Aligns with regions selected | PingOne Verify service only, when selected by customer. |
Mitek Systems | Document verification and image verification | United States, Ireland | | | PingOne Verify service only, when selected by customer. |
MongoDB/AtlasDB | Storage and processing of flow configuration, logging and analytics, reporting, and attack detection data | United States | | | PingOne API Intelligence only. |
Twilio | Secure SMS OTP and voice authentication | United States | | | PingID, PingOne MFA and PingOne Neo and Verify, when customer utilizes secure SMS service. |
UberEther | FedRAMP infrastructure | United States | N/A | N/A | US FedRAMP customers only. |
Veriff | Identification document verification | United States, Ireland | | Aligns with regions selected | PingOne Verify service only, when selected by customer. |
Vonage | Secure SMS authentication | United States | | | PingID and PingOne MFA, when customer utilizes secure SMS service. |
AFFILIATE SUB-PROCESSORS Data processed for all customers, including non-US customers | ||
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Entity name | Purpose of Processing | Location(s) |
Elastic Beam (India) Private Limited | Support and Operations | India |
Ping Identity Australia Pty Ltd | Support and Operations | Australia |
Ping Identity Canada Inc | Support and Operations | Canada |
Ping Identity France | Support and Operations | France |
Ping Identity Israel Ltd., | Support and Operations | Israel |
Ping Identity UK Limited | Support and Operations | United Kingdom, Germany |
Ping Identity Singapore Pte. Ltd. | Support and Operations | Singapore |