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Data Supplement

Data Supplement

The following is a list of Data Sub-processors engaged by Ping Identity to provide various services related to Ping Identity's service offerings.

Notification of New Subprocessors:

Effective in the first quarter of FY 2022, Ping Identity will be engaging Atlassian, Ownbackup, MongoDB, Splunk, and Vonage for the services described below. Google Cloud is currently being used in support of a new solution offered by Ping Identity, but does not affect existing solutions at this time.  If you have any questions about this update, please notify us by opening a case. Simply sign on to the Ping Identity Support Portal and at https://support.pingidentity.com/s/, or call us (North America: +1 855.355.PING, or worldwide: +1 303.468.2857).

 
Data Sub-Processors Services Provided Data Residency
Amazon Web Services Colocation Services (Datacenter) United States/Germany/Ireland/Australia/Canada2
Amazon Web Services Image Verification United States/Germany/Ireland/Australia
Amazon Web Services Notification Services United States/Ireland/Canada2
Atlassian Bug and issue tracking United States
Box, Inc. Transfer of log files for support United States
Google Corporate E-mail and Documentation United States
Google Cloud* Colocation Services (Datacenter) United States/Belgium
Mitek Systems, Inc. Document Verification and image verification United States/Ireland
MongoDB Storage and processing of reporting and attack detection data United States
New Relic Application Performance Management United States
OwnBackup Cloud backup of Salesforce United States
Salesforce Customer Relationship Management United States
Splunk Operational logs and business analytics United States/Germany/Ireland/Australia/Canada
Sumo Logic Security Information and Event Management United States
Twilio Secure SMS and Voice Authentication United States
Versent Pty. Ltd Infrastructure Operations1 United States/Germany/Ireland/Australia
Vonage Secure SMS and Voice Authentication United States

 

*PingOne Fraud/SecuredTouch products only.

1PingOne Advanced Services only.

2Other countries included where PingOne Advanced Services has been deployed upon mutual agreement.

 

 

Ping Identity operations are performed out of the following locations by personnel of Ping Identity Corporation and its wholly owned subsidiaries:

 
Group Location
Support and Operations Australia, Canada, United Kingdom, France, Germany, Israel, India, United States