# Identity Security in Telecommunications and Media Mitigate risks caused by expanding threat surfaces and grow your business through exceptional experiences. New priorities across telecommunications and media include complex initiatives for connected services, Internet of Things (IoT) innovations, 5G private networks, and fiber-to-the-home (FTTH). Industry leaders know that to succeed they need to mitigate security risks, address demanding data regulations, and help attract and retain discerning, cost-conscious customers — all at telco-grade scale. [Read Our Whitepaper](https://hub.pingidentity.com/telco/3994-scaling-success-media-teleco) ## Deliver Security and Experiences that Support Business Growth ![](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-Security-48x48.svg) ### Leverage Advanced Security Protect millions of customer, workforce, partner, and IoT identities with Zero Trust security across the organization. Use AI to secure critical network infrastructures, connected devices, and other end-points from unauthorized access and account takeover (ATO). ![](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-VentureCapital-48x48.svg) ### Drive Profitability and Efficiency Acquire and retain customers with frictionless access and personalized omnichannel experiences that foster loyalty. Get a single view of the user to create customized user journeys and product offers. Support an efficient workforce culture by giving workers the right access they need, when they need it. ![](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-Compliance-48x48.svg) ### Comply with Regulations Ensure that customer data is collected, stored, transferred, and processed in compliance with data privacy regulations, such as GDPR, CDR, CCPA, and data portability frameworks, including Cross Border Privacy Rules (CBPR). ## Realize the Promise of a Single, Unified Identity Platform The Ping Identity platform is built to support customer, workforce, B2B, B2B2X, and IoT use cases at internet scale. Use a single identity platform to modernize IT and protect everything from fiber and 5G networks to cloud services, smart TVs, VR headsets, beacons, and sensors. Utilize robust features to offer customized experiences across millions of identities and thousands of concurrent sessions — with no downtime. ![](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-Data-48x48.svg) ### Modernize Legacy and Unlock Siloed Data Build modern IAM experiences and security controls as you sunset your legacy systems. Unlock identity data stored in inflexible, siloed environments to enable informed decision-making and a single view of the customer. [Learn More About Legacy Modernization](https://www.pingidentity.com/en/solution/iam-modernization.html) ![User icon with one figure and a broken link symbol](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-Customer-48x48.svg) ### Drive Customer Retention Boost customer retention and engagement by delivering deeper personalization, customized omnichannel experiences, self-service, and authentication choices, such as passwordless. Offer unique access experiences for children and the digitally vulnerable. [Learn About Building Customer Experiences](https://www.pingidentity.com/en/capability/identity-orchestration.html) ![](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-CustomerSupport-48x48.svg) ### Reduce the Need for Specialty IT Resources Reduce dependence on identity and security specialists by using a single identity platform that offers no-code identity orchestration, SDKs, support for DevOps and microservices, AI-powered threat detection, and AI-driven governance. [Watch Interactive No-Code Orchestration Demos](https://www.pingidentity.com/en/try-ping.html) ## Customer Identity for Key Telecommunications and Media Priorities Service Availability Ensure consistent access to services while deploying new technologies and capabilities Passwordless Login Drive engagement without compromising security with a passwordless approach to logging in Service Innovation Implement new technologies and deliver new products to satisfy evolving customer demands Personalization Personalize every customers’ experience to improve engagement and earn loyalty Threat Protection Detect fraud before, during, and after the user journey Account Recovery and Support Get your customers help with chat bots that know who they are right from the start Privacy and Consent Simplify regulatory compliance & reporting while giving customers control over their data ## Minimize Risks Associated with IoT As the number of IoT devices — smart TVs, VR headsets, beacons, sensors, and so on — increases, so does the threat surface. Most IoT devices are inadequately secured and can lead to "back door" breaches. Attain security, visibility, and control over IoT devices, data, and relationships to streamline processes, innovate new services, and discover new revenue sources with a single platform. - Treat IoT identities as first-class citizens - Use no-code identity orchestration to include IoT in user journeys - Build relationships between human and IoT identities [Learn More About Ping for IoT](https://www.pingidentity.com/en/solution/iot.html) ## Reduce Costs and Attain Extreme ROI Telecom and media leaders are able to reduce costs significantly by using a single platform to modernize and extend legacy systems, connect siloed data, consolidate disparate IAM solutions, and reduce the need for specialty IT resources. A recent study of customer identity and access management (CIAM) showed: - $8.1M in legacy environment savings - $23.9M contact center savings from reduced call volume - 400% increase in customer engagement [Read the Forrester Total Economic Impact™ Study](https://hub.pingidentity.com/telco/3947-forrester-tei-forgerock-ciam) ## Extend Services Using Pre-Built and Tested Partner Integrations The Ping Identity platform includes pre-built and tested integrations from an extensive list of partners. Our large Global Partner Network comprises technology leaders specializing in strong authentication, identity proofing, biometrics, and fraud/risk mitigation. [View Our Integration Directory](https://backstage.forgerock.com/marketplace/) Customer Spotlight: The BBC supports remote workers, and delivers personalized content to 45M+ global users “Millions of people want the information instantaneously and in different formats, such as video, text, and audio. Our challenge is to respond to this ever-increasing demand and provide seamless service to our audience.” — Matt Grest, Director of Platform, BBC [Read the Story](https://www.pingidentity.com/en/customer-stories/3959-bbc.html) Related Resources [Guide Ultimate Guide to CIAM](https://hub.pingidentity.com/telco/3146-ultimate-guide-to-ciam) [Analyst Report 186% ROI in New Total Economic Impact™ Study](https://hub.pingidentity.com/telco/3947-forrester-tei-forgerock-ciam) [White Paper Reduce the Total Cost of Fraud](https://hub.pingidentity.com/telco/3995-reduce-total-cost-fraud) Start Today Contact Sales [sales@pingidentity.com](mailto:sales@pingidentity.com) See how Ping can help you deliver secure employee, partner, and customer experiences in a rapidly evolving digital world.