As the B2B software selection process has moved primarily online, real-life user reviews have taken on even greater importance in helping companies find the right solutions for their needs. You may have even experienced that yourself when investigating identity platforms. Many of our customers have found peer reviews of Ping products useful before choosing them, and it’s likely that you read a review or two of Ping during your decision-making process. Now, you can pay it forward to help your peers!
By providing your feedback, you can help arm others with the knowledge they need to make informed, thoughtful decisions. You also provide Ping with valuable insights into how we can provide the best solutions for identity security. We invite you to let us know your honest thoughts on Ping by sharing your experience with our products on Gartner Peer Insights.
The Value of Customer Reviews
When you share experiences online, you will likely never know exactly how you’ve helped other professionals. But your trusted guidance can be the tipping point in the purchasing process. Consider:
By applying your unique insight and expertise to a review—for example, by talking about an aspect of the product or vendor that someone might not realize is important, revealing gaps in the product, or offering perspective on "soft" areas like customer service and transparency—you can help others comparison shop between companies.
“When assessing solutions for enterprise SSO, I needed to get up to speed on the ins & outs of the various IDaaS players in enterprise deployments,” a Director at a Multinational Media Company wrote about Ping on Pingtopia. “Review sites gave me enough testimonials highlighting the gaps around legacy app support and the last mile integration, generally speaking. Hearing about the gap was ultimately what tilted us away from an IDaaS provider in the final bake off, since we knew our internal business customers would definitely have all the help with legacy app migration that they could get.”
As an added benefit, you can also influence the direction of Ping products and services. Your comments help us ensure our offerings and solutions are to the high standards you require to run your identity program, and we routinely read reviews to understand how to best serve our customers.
Reviewing Ping on Gartner Peer Insights
Gartner Peer Insights is an online software and services reviews and ratings platform. The reviews are written and read by technology professionals and decision makers like you. It helps readers make more insightful purchase decisions and helps providers like Ping improve their products by receiving objective, unbiased feedback from their customers.
As you complete your review, which will likely take you about 10 minutes to complete, please keep the following in mind:
Reviews are anonymous. Though you will be asked to create an account, your name and company will not be attached to your review. Only demographic details (role, industry, organization size) will be displayed with your comments.
Personal email addresses are not accepted. Gartner Peer Insights only accepts business email addresses for account creation.
All submissions must be approved by Gartner. Gartner staff carefully review each review to ensure validity and maintain the integrity of the forum. You are not permitted to review your own, your competitors’, or your affiliates’ products of services.
Approved reviews are posted within two weeks. Should your review fail to appear during this time, you may contact Gartner at firstname.lastname@example.org.
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.