BlueCross BlueShield of Tennessee Upgrades Member Experience
Tim Skinner, Manager of Cyber Security at BCBST, was given a specific set of business goals that included new member portals, new lines of business and a mandate to improve member experiences. His team faced additional security requirements such as enhanced identity lifecycle management, maintaining separation between different types of users and data and centralizing member data—and it was clear that the current technologies weren’t sufficient.
First, BCBST deployed Ping’s single sign-on (SSO), access management and multi-factor authentication (MFA) solutions, which deliver convenient, secure authentication to their members. In doing so, they consolidated all of their federated SSO using industry standards, centralized session management for web applications, and allowed for user password management and user self service.
BCBST was able to deploy Ping’s products incrementally to address their most critical IAM needs by priority. Skinner said, “The deployment was the best of any system deployment I’ve been involved with. The installation procedures were very basic and quick. We had fully functional PingFederate, PingAccess up and running in a matter of hours.”
He added, “Ping technology enables us to react to business needs and requirements fast.” As a result, Skinner’s team has eliminated the need for a lot of custom coding and reduced the amount of time it takes to deploy single sign-on configurations with partner organizations by nearly 60%.
More About BCBST
BlueCross BlueShield of Tennessee is a not-for-profit organization founded in 1945. Today, they serve more than 3.3 million people. They employ more than 5,400 people at their headquarters in Chattanooga and at their regional offices in Jackson, Knoxville, Memphis, Nashville and Northeast Tennessee. As the state’s largest health benefit plan company and leader in health care financing, they provide benefits to about 12,000 companies.
Learn more at www.bcbst.com
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