a good thing!
More Than 3 Million Sign Up to NSW's Unified SSO Portal
Service NSW set out to provide a one-stop shop for citizens and businesses, consolidating access to 250 different government agencies and departments for more than seven million citizens. Of course, users’ privacy also had to be maintained, and highly sensitive data needed to be secured.
New South Wales citizens now have an easy to use, opt-in, one-stop dashboard for online government service transactions. Since launching its new portal, Service NSW has seen on average 100,000 customer sign-ups a month, with in-excess of 1.5 million accounts within Ping.
Working with Versent to digitize their services drove a 66% increase of transactions being performed online and a decrease in walk-in traffic. Customers have a more direct engagement with NSW government, and the solution is a key enabler of digital adoption within the public sector.
More About Service NSW
Service NSW is an award-winning New South Wales government initiative delivering improved one-stop services for government citizens and customers. It delivers more than 970 transactions—including driver licenses, birth certificates, NSW Seniors Cards and Fair Trading licenses—through one digital service, one single online portal, one phone number and a network of one-stop shops.
Learn more at www.service.nsw.gov.au
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