OBJECTIVE

To keep up with business growth and accommodate mergers and acquisitions, one of the largest providers of video, high-speed data and voice services needed to modernize its identity and access management (IAM) system. The company had a long-standing relationship with a legacy vendor solution, but it wanted to explore options as it looked for scalability that would support growth and provide operational efficiencies for lower total cost of ownership (TCO).

CHALLENGE

Limited scale couldn’t support the growing number of identities, while the legacy system on expensive hardware was consuming large amounts of disk space, contributing to high TCO. It was difficult to gain a holistic customer view to support consistent experiences across offerings. In addition, outdated security capabilities made it challenging to secure data, monitor activity and perform audits.

SOLUTION

The IAM team implemented the Ping Identity Platform to consolidate data from legacy directories into a scalable, secure and cost-effective modernized solution.

RESULTS

With the Ping platform in place, on-demand scalability keeps pace with rapid growth and expansion; a unified customer view and real-time, bi-directional data sync delivers seamless customer engagement. APIs speed up app deployments and improve security. Advanced management tools simplify operations with capabilities such as frequent security audits and configuration comparisons between nodes. And, a significantly smaller hardware footprint running on low-cost commodity hardware provides operational efficiencies and lower TCO.