# UK’s Largest Public Service Department Modernizes Identity

![Elderly couple smiling while looking at a laptop](https://images.pingidentity.com/image/upload/f_auto,q_auto,w_auto,c_scale/ping_dam/content/dam/picr/img/cs/h/UK-DWP-Customer-Story-554x554.png) 

Challenge

DWP needed to support a massive volume of users with a secure and scalable identity solution.

Results

The department implemented a centralized identity platform to consolidate access to its digital services.

Objective

The objective was to provide a secure and scalable identity foundation for the millions of citizens who rely on DWP for social security and pension services.

Challenge

Managing the sheer scale and diversity of identities for the UK's largest public service department required a platform that could handle high performance and strict security requirements.

Solution

DWP implemented Ping Identity (formerly ForgeRock) technology to serve as the core engine for its digital identity services, providing the directory and authentication capabilities needed for a national-scale deployment.

Results

The platform provides the scalability and security required to support DWP’s mission of delivering essential services to millions of citizens across the UK.

Ping Identity (formerly ForgeRock) helps to make it easy to deliver a personalized customer journey.

James Randal

Lead Identity and Trust Architect, DWP

![UK DWP logo](https://www.pingidentity.com/content/dam/picr/logos/cs/st/Img-Logo-UK-DWP-395x60.svg) 

Industry

[Government](https://www.pingidentity.com/en/industry/public-sector/federal-government.html)

Solutions Used

Ping Identity

[Contact Sales](https://www.pingidentity.com/en/company/contact-sales.html) 

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