# GEICO Transforms Customer Experience with Scalable Identity Portal ![Two female friends riding in a car laughing](https://images.pingidentity.com/image/upload/f_auto,q_auto,w_auto,c_scale/ping_dam/content/dam/picr/img/cs/h/Geico-Customer-Story-554x554.png) Challenge Before Ping, GEICO needed a way to build an online customer portal that could meet modern web and mobility demands while integrating quickly with their existing architecture. Results With Ping, they achieved a best-in-class web experience by deploying a modular, highly scalable identity stack. Now, GEICO provides seamless, 24/7 service to a diverse, countrywide custo Objective GEICO, the second-largest private passenger auto insurer in the U.S., aimed to transform its business by offering state-of-the-art, next-generation web services. The objective was to build a modern online customer portal that provides a secure, best-in-class experience across enterprise, cloud, and mobile environments. Challenge GEICO needed to move away from traditional, closed-source enterprise IAM vendors that could not offer the necessary integration or scale. To serve their large and exceedingly diverse customer base, they required a solution that could seamlessly handle mission-critical applications at scale while maintaining business agility. Solution GEICO selected the Ping Identity (formerly ForgeRock) platform for its easy-to-deploy and lightweight approach. They implemented a foundation consisting of PingAM for access management, PingIDM for identity management, and PingDS for high-performance directory services to secure applications across hybrid clouds and mobile systems. Results The deployment established a foundation that supports GEICO's mission of insuring more than 27 million vehicles. By using a modular identity stack, GEICO successfully provides 24/7/365 service with the flexibility to globally expand its reach to consumers and agents through a secure, unified digital portal. We selected Ping (formerly Forgerock) because of their success in delivering an easy-to-deploy, highly scalable approach to enterprise, cloud, and mobile environments. Greg Kalinsky Senior Vice President and CIO, GEICO ![Geico logo](https://www.pingidentity.com/content/dam/picr/logos/cs/st/Img-Logo-Geico-185x60.svg) Industry [Financial Services](https://www.pingidentity.com/en/industry/financial-services.html) Solutions Used PingIDM PingAM PingDS [Contact Sales](https://www.pingidentity.com/en/company/contact-sales.html) --- - [![Share](https://www.pingidentity.com/etc.clientlibs/settings/wcm/designs/pds/clientlibs/assets/clientlibs-assets-svgs/resources/icons/socials/sharing/Ico-Social-Share.svg)](mailto:?subject=Check%20this%20out&body=https%3A%2F%2Fwww.pingidentity.com%2Fen%2Fcustomer-stories%2F3966-geico.html) - [![X (Twitter)](https://www.pingidentity.com/etc.clientlibs/settings/wcm/designs/pds/clientlibs/assets/clientlibs-assets-svgs/resources/icons/socials/sharing/Ico-Social-Twitter.svg)](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.pingidentity.com%2Fen%2Fcustomer-stories%2F3966-geico.html&via=PingIdentity) - [![LinkedIn](https://www.pingidentity.com/etc.clientlibs/settings/wcm/designs/pds/clientlibs/assets/clientlibs-assets-svgs/resources/icons/socials/sharing/Ico-Social-LinkedIn.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.pingidentity.com%2Fen%2Fcustomer-stories%2F3966-geico.html) - [![Facebook](https://www.pingidentity.com/etc.clientlibs/settings/wcm/designs/pds/clientlibs/assets/clientlibs-assets-svgs/resources/icons/socials/sharing/Ico-Social-Facebook.svg)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.pingidentity.com%2Fen%2Fcustomer-stories%2F3966-geico.html) Related Customer Stories ![](https://images.pingidentity.com/image/upload/f_auto,q_auto,w_auto,c_scale/ping_dam/content/dam/picr/img/cs/th/Img-BNZ-Bank-Thumbnail-677x370.png) ![](https://images.pingidentity.com/image/upload/f_auto,q_auto,w_auto,c_scale/ping_dam/content/dam/picr/logos/cs/rcs/Img-Logo-Pekin-Insurance-131x40.png) Discover how Pekin Insurance enhanced security and user experience with Ping's IAM solutions, achieving rapid MFA deployment and high customer satisfaction. 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