a good thing!
Leading US Telco
Leading US Telco Personalizes 180mm Customer Experiences
The company needed to be able to support all of its 180 million customers who interact with its database systems for authentication and authorization across all lines of business. The directory solution it chose to invest in needed to continue evolving with the company’s technological direction. Lastly, the migration had to be completed without any downtime or negative impact on the customer experience.
The Associate Director of IT advocated for the migration to PingDirectory to house the massive amounts of user data, including authentication and authorization data. The fast, scalable directory allows the company to expose its hundreds of millions of customer profiles and their billions of attributes.
Citing Ping Identity’s superior technology, performance and support, the Associate Director of IT said, “The service between the two companies is night and day. With Oracle, it was three days of sending them information and then never talking to engineering—with Ping, we’re sitting side by side with engineering in our location.” Ping’s partnership with AWS also provided the organization’s leadership team with the confidence to move forward.
The team of seven successfully migrated 271 database instances and 15 applications—20 terabytes of data that equaled 9.1 billion total records. The Associate Director of IT said, “We stood up one of the largest projects that we’ve done in the history of database migrations at this company within a 5-month time frame.”
By migrating off of Oracle, the telco eliminated the yearly maintenance burden and saw immediate cost gains. Over the duration of the 5-month project, zero support tickets were opened, and both internal and external customers experienced no downtime. As a result, the company saw a 300% improvement in response time, 200% performance gains and a 60% reduction in CPU processing, resulting in a 3x scalability factor. A 75% reduction in database size meant three years of storage growth gained for free.
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