# CDPHP Scales Member Access by 6,000% with Ping Identity and AWS ![Female healthcare worker smiling while looking down at tablet](https://images.pingidentity.com/image/upload/f_auto,q_auto,w_auto,c_scale/ping_dam/content/dam/picr/img/cs/h/CDPHP-Customer-Story-554x554.png) Challenge CDPHP needed to unify fragmented medical, dental, and pharmacy services into a single secure portal. Failure to deploy before the peak enrollment deadline risked operational collapse and member churn. Results By deploying PingFederate and PingOne on AWS, CDPHP achieved a 100% digital rollout in 60 days. They saw a 6,000% increase in registered users and a 700% surge in mobile app adoption. Objective CDPHP aimed to provide a single-click entry point for its 400,000+ members. The goal was to fast-track a production-ready Single Sign-On (SSO) solution within two months to meet a hard benefits enrollment deadline, moving away from fragmented credentials toward a dynamic, attribute-based security model. Challenge The organization faced significant user friction, as members were forced to manage multiple passwords for disparate health services. Without a unified identity layer, CDPHP risked operational failure during peak enrollment, potential HIPAA compliance vulnerabilities, and a poor member experience that could lead to lost revenue. Solution CDPHP implemented a Hybrid Identity Architecture, bridging on-premises systems with AWS cloud infrastructure. Using PingFederate as the federation engine and PingOne as the IDaaS layer, they created a scalable identity fabric. This solution leveraged OAuth 2.0 and OpenID Connect (OIDC) to secure the "My CDPHP" mobile app and utilized pre-built integration kits to meet the aggressive 60-day deployment timeline. Results The transformation yielded immediate, massive scale: online user registration grew by 6,000%, and mobile app downloads increased by 700% in a single month. By hosting the identity layer on AWS, CDPHP ensured the portal could handle massive traffic spikes while maintaining strict HIPAA compliance and providing a personalized experience based on specific user plan attributes. PingFederate met all our technical requirements and timeframes. Ping Identity’s pre-built integration kits let us plan realistically for the future and their OAuth support let us move forward immediately with our mobile app. Fernando Febus Director of Application Management, CDPHP ![CDPHP logo](https://www.pingidentity.com/content/dam/picr/logos/cs/st/Img-Logo-CDPHP-86x60.svg) Industry [Healthcare](https://www.pingidentity.com/en/industry/healthcare.html) Solutions Used [PingFederate](https://www.pingidentity.com/en/product/pingfederate.html) [PingID](https://www.pingidentity.com/en/product/pingid.html) [Contact Sales](https://www.pingidentity.com/en/company/contact-sales.html) --- - [![Share](https://www.pingidentity.com/etc.clientlibs/settings/wcm/designs/pds/clientlibs/assets/clientlibs-assets-svgs/resources/icons/socials/sharing/Ico-Social-Share.svg)](mailto:?subject=Check%20this%20out&body=https%3A%2F%2Fwww.pingidentity.com%2Fen%2Fcustomer-stories%2F3077-cdphp.html) - [![X (Twitter)](https://www.pingidentity.com/etc.clientlibs/settings/wcm/designs/pds/clientlibs/assets/clientlibs-assets-svgs/resources/icons/socials/sharing/Ico-Social-Twitter.svg)](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.pingidentity.com%2Fen%2Fcustomer-stories%2F3077-cdphp.html&via=PingIdentity) - [![LinkedIn](https://www.pingidentity.com/etc.clientlibs/settings/wcm/designs/pds/clientlibs/assets/clientlibs-assets-svgs/resources/icons/socials/sharing/Ico-Social-LinkedIn.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.pingidentity.com%2Fen%2Fcustomer-stories%2F3077-cdphp.html) - [![Facebook](https://www.pingidentity.com/etc.clientlibs/settings/wcm/designs/pds/clientlibs/assets/clientlibs-assets-svgs/resources/icons/socials/sharing/Ico-Social-Facebook.svg)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.pingidentity.com%2Fen%2Fcustomer-stories%2F3077-cdphp.html) Related Customer Stories ![](https://images.pingidentity.com/image/upload/f_auto,q_auto,w_auto,c_scale/ping_dam/content/dam/picr/img/cs/th/Img-BNZ-Bank-Thumbnail-677x370.png) ![](https://www.pingidentity.com/content/dam/picr/logos/cs/rcs/Img-Ping-Identity-Cybersolve-Related-152x40.svg) CyberSolve partners with Ping Identity to securely migrate a large-scale healthcare IAM system to the cloud—boosting security, scalability, and user experience. 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[Read Story](https://www.pingidentity.com/en/customer-stories/3085-vsp.html) Start Today Contact Sales [sales@pingidentity.com](mailto:sales@pingidentity.com) See how Ping can help you deliver secure employee, partner, and customer experiences in a rapidly evolving digital world.