Splunk Turns to Ping Identity for Simple and Secure Customer Portal Access
DENVER, Colo. — November 7, 2013
DENVER, Colo. — November 7, 2013 — Ping Identity®, The Identity Security Company™, today announced that Splunk (NASDAQ: SPLK), provider of the leading software platform for real-time operational intelligence, has selected Ping Identity to provide its customers with simple and secure access to the Splunk customer portal.
Customer service is a priority at Splunk. To better serve Splunk’s more than 6,000 customers, the company launched a single sign-on initiative to simplify access to all of its web properties and cloud-based apps, including a support portal on Salesforce.com Service Cloud. To eliminate multiple login requests from the individual applications inside the portal, Splunk selected Ping Identity to provide secure, standards-based single sign-on and identity federation. Now every Splunk customer has one-click access to the portal without ever exposing their identities or passwords to third-party vendors.
“Our customer portal has to be a seamless extension of the Splunk experience. After a customer logs in, one-click access to all the portal’s resources and apps is a must,” said Christopher Nelson, senior director of IT business applications, Splunk. “Now we have a continuous user interface, while maintaining tight security. And, because Ping Identity does not store passwords and identities, our customer information never leaves the Splunk environment – another requirement of the Splunk experience.”
In under a week, Ping Identity was able to implement a SAML-based SSO connection from Salesforce.com Service Cloud Portal to Splunk’s customer portal. The identity bridge eliminates the need to log in to multiple applications in order to open a customer ticket or access the Splunk help desk.
“Splunk is a great example of a customer that needed an enterprise-grade, identity security solution to address the increasingly complex interplay between cloud applications and identities,” said Loren Russon, vice president of product management and design for Ping Identity. “We responded with a solution that was fast to implement, cost-effective and secure. And that will easily scale with future identity and access management requirements.”
About Ping Identity | The Identity Security Company
Ping Identity believes secure professional and personal identities underlie human progress in a connected world. Our identity and access management platform gives enterprise customers and employees one-click access to any application from any device. Over 1,000 companies, including half of the Fortune 100, rely on our award-winning products to make the digital world a better experience for hundreds of millions of people. Visit pingidentity.com for more information.
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) provides the engine for machine data™. Splunk® software collects, indexes and harnesses the machine-generated big data coming from the websites, applications, servers, networks, sensors and mobile devices that power business. Splunk software enables organizations to monitor, search, analyze, visualize and act on massive streams of real-time and historical machine data. More than 6,000 enterprises, universities, government agencies and service providers in over 90 countries use Splunk Enterprise to gain Operational Intelligence that deepens business and customer understanding, improves service and uptime, reduces cost and mitigates cybersecurity risk. Splunk Cloud™ is a service that delivers Splunk Enterprise in the cloud for large-scale production environments. Splunk Storm®, a cloud-based subscription service, is used by organizations developing and running applications in the cloud. Hunk™: Splunk Analytics for Hadoop is a fully integrated analytics platform for Hadoop that enables everyone in an organization to interactively explore, analyze and visualize historical data in Hadoop.
To learn more, please visit www.splunk.com/company.
Splunk, Splunk>, Listen to Your Data, The Engine for Machine Data, Hunk, Splunk Cloud, Splunk Storm and SPL are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. © 2013 Splunk Inc. All rights reserved.
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