a good thing!
HP ID: A Unified Ecosystem for Customer Identity
Multiple legacy identity systems. Over a hundred external applications accessed by a fragmented user base. Tens of millions of customer and partner identities—and growing daily.
This was the situation HP Inc. found themselves in recently. The company famous for creating customer-facing technology that makes life better for everyone, everywhere, needed to implement an identity ecosystem that made technology on the back end better as well. With the help of Ping Identity and Accenture, HP looked to create a unified identity management ecosystem across the enterprise that would boost the customer experience by serving up a 360-degree view of their HP interactions.
The result was the identity ecosystem that powers the new HP Identity, or HP ID, program. HP ID now engages customers and partners around the world from the cloud, in a secure, highly available environment.
Secure and Seamless Access to Customer Resources
In making the move away from disjointed customer experiences and costly management burdens, HP faced several challenges:
Ping Identity and Access Management
The CTO and IT organizations teamed with Ping to create a centralized single sign-on (SSO) service with a common user interface flow based on standards. This allowed for a smooth customer and partner log-in experience, and gave end users the option of using Facebook or Google social login for authentication.
In addition, the HP, Accenture and Ping professional services partnered on a fully automated, multi-region deployment in Amazon Web Services (AWS). Components included:
Today, HP has a single identity and access management (IAM) platform deployed across the entire organization. To learn more about how HP reduced complexity, optimized spend and is enabling new business as the company evolves, please read our case study, "HP Engages Customers via Unified Ecosystem."