Healthcare organizations are increasingly focused on improving the patient and member experience to stay competitive. For Pameijer, a leading Dutch organization that provides care to clients who have difficulty participating in society, the user experience is a huge priority.
Pameijer’s clients need to access applications in order to get better support from their care provider. But because they often struggle with intellectual disabilities or psychological problems, most are not comfortable with even basic computer and Internet technology. For this reason, an intuitive user experience is paramount.
Pameijer selected the Ping Identity platform to enable a seamless employee and customer experience because of the platform’s flexibility and standards compatibility, and Ping’s willingness to partner. With Ping Identity’s single sign-on (SSO) and multi-factor authentication (MFA) in place, Pameijer has been able to simplify the user experience while protecting sensitive healthcare records.
“We weren’t looking for just a vendor. We wanted a partnership, and we found that in Ping. From the first pitch meeting to the last support call, the Ping team has built immense trust with us,” says Marien Geense, Program Manager, Digitization at Pameijer.