In the world of higher education, companies are often caught between needing to get a lot of things done and not having enough resources to get them done. It's only natural to turn to software-as-a-service providers rather than developing services internally. As a result, you can imagine the user experience navigating from service to service--hint: it isn't pretty.
This is exactly what EDUCAUSE was experiencing. From staff to students to IT professionals, accessing information from various services was anything but seamless. And when we spoke with Alex Chaux, Manager of Software Development at EDUCAUSE, it was clear that a secure and seamless single sign-on (SSO) solution was a must-have to improve their user experience.
Alex very candidly talked about how integral Ping's role was in improving their user experience, and how the proof is in the major reduction of customer service calls. Watch this video to hear the full story.