You asked for it. And we listened. We couldn't be happier to announce the release of our new Knowledge Center, an innovative customer support and documentation portal that went live on March 9, 2016.
This new site will transform how you find and interact with any technical product content you need at Ping Identity. As a unified and seamless experience, the Knowledge Center platform will scale and evolve with consumer behavior.
The modern interface is designed to put you in the driver's seat with a search bar and filters that help you quickly and easily find the technical content you need. All of our documentation has been re-architected and optimized for your online experience, and the new responsive features help you easily find what you need on the go, no matter your device. Don't want the table of contents in the way on a smaller screen? No problem. Simply expand, collapse or even hide it when screen real estate is precious.
The entire platform is built to become more powerful over time as product content matures. The content itself has been rewritten to target specific needs that weren't addressed by previous feature-based manuals, and user comments and ratings will help us better understand customer feedback so the Information Experience team can respond effectively. Plus, an innovative MyDocs function enables you to save specific topics to your own page that you can organize how you like and even print PDFs.
We're confident that you'll like the results of the March 9th launch, but that's just the end of phase 1 of the Knowledge Center project--and it's the beginning of an endless endeavor to iterate and improve. We'll continually build on the foundational content that was released in phase 1, and you'll see the following improvements over the next six months:
More Ping product manuals re-architected to support customer needs
Integration of SalesForce articles, community forums and developer content
Significant user experience enhancements, based on customer feedback
More robust MyDocs functionality
"The greatest value added by this new platform is the agility and flexibility to continually improve based upon market needs and environmental factors," said Megan Gilhooly, Director of Information Experience at Ping. "Google made users 100% reliant on search. Apple's Siri reinforces the expectation that users shouldn't have to work to find information. If we think about the future with connected watches and other wearables, we know we need a solution that will evolve with ever-changing demands of our consumer base."
As product teams update links in online help throughout the Ping product line, technical documentation will still be available on the existing platform for approximately six months. And when the final phases of our Knowledge Center rollout are complete, your information experience at Ping will never be the same.
"Our customers are savvy," says Gilhooly. "The key to the success of this platform is a continual loop of informed and constructive feedback from our consumers. If we achieve the ability to solicit and respond to their needs, then we have won."