If you're in the market for a Consumer Identity and Access Management solution (CIAM), you may not have considered the full aftermath of your technology decisions.
Before you make your selection, be sure to keep these top five considerations in mind:
The solution should balance the need for secure access to applications with ease of use for consumers and end users. According to a recent Gartner report, user-friendliness is a key factor of CIAM. The solution must safeguard customer identities and access, but not at the expense of usability. The risk of alienating and frustrating customers with an overly complex user experience is high, and the resulting cost (lost customers, revenue impact) is even higher.
The solution should be architected for scalability, ensuring always-available access to a branded user experience. The Gartner report advises buyers to ensure the systems they consider can scale to meet demand, which can be substantial for this type of use case. Look for a solution that has been built from the ground up for scale, so you don't get caught having to shoehorn a less scalable alternative.
The solution should give instant access to applications. Today's consumers wait for no one - they expect instant, always-on access. Your CIAM solution needs performance and reliability to meet their expectations.
The solution needs to be able to integrate with existing complex identity investments that can't or won't change. It is not always realistic to start over with a blank slate when it comes to IAM. Some organizations-especially large enterprises-have already made significant investments in this area. In these cases, you need to ensure your CIAM solution will integrate seamlessly with other identity solutions that are already installed.
The solution needs to be able to accommodate diverse platforms across web, mobile and API resources. CIAM solutions must cover both browser- and software-based paradigms using the same protocol stack, allowing for protection of all major resource types (web, mobile and APIs). They should also accommodate emerging technological variants such as the Internet of Things.