It's hard to know what's behind the curtain when you engage a vendor's support services. Is it one guy with a laptop and a phone? Where are they located? Are they employees or an outsourced resource?
At Ping Identity, we have committed to find and grow the best and brightest people available to address customer needs. Everyone on staff has extensive experience in Identity Management and related technologies. They are responsible for handling support cases, providing training, User Group management, forums monitoring and response, knowledgebase article creation and publishing, as well as our own Single Sign On implementations (we have many!)
We are very proud of the group we have assembled and we would like to acknowledge them. Our GCS Personnel page includes a short biography and picture of everyone on our team. I think you will quickly be as impressed as we are proud.
As for me, my name is Marty Halpin and I have been involved in all aspects of Support Operations for 25 years. My focus at Ping Identity is to ensure our systems and processes provide the best possible customer experience and produce high customer satisfaction. A significant amount of that work can be found on the Support Center. It has been a great pleasure to work with these people implementing and expanding customer facing programs. And we are not done yet. Not even close! Check back in 2013 for a significant refresh of our Support Center.