Protect What Matters while Keeping Care Moving

Healthcare organizations are being asked to improve digital access, protect sensitive data, support interoperability, and modernize legacy environments at the same time. Patients, members, clinicians, partners, and developers all need secure, convenient access across more applications, APIs, devices, and environments than ever.

Identity is the trust layer that connects these priorities. Ping Identity and Amazon Web Services provide a practical path to modernize access, strengthen security, and support innovation without disrupting existing identity investments.

Healthcare Transformation Runs on Trusted Identity

Identity directly affects the patient and member experience, workforce efficiency, data sharing, compliance, and security.

When access is fragmented, patients and members face password fatigue and abandoned journeys. Clinicians and staff lose time moving between systems. IT teams manage inconsistent policies and growing help desk demand. Data exchange becomes harder to secure across EHRs, patient systems, billing platforms, partners, and APIs.

Healthcare organizations need identity that improves access while helping protect sensitive information and support modern care and coverage experiences.

How Ping and AWS Modernize Healthcare Together

AWS provides the scalable cloud foundation to modernize workloads, connect hybrid environments, support digital health initiatives, and handle periods of rapid enrollment, digital growth, and mobile adoption. Ping connects existing identity stores to AWS-native services and adds enterprise identity, access management, orchestration, verification, SSO, MFA, biometric authentication, and fine-grained access controls across users, applications, APIs, and devices. Its platform is trusted by eight of the ten largest healthcare companies.

Together, Ping and AWS help healthcare organizations move at cloud speed while maintaining enterprise-grade controls.

Five Healthcare Priorities

1. Make patient and member onboarding easier

Secure registration and identity verification are important first steps in the digital healthcare journey. Ping helps streamline onboarding, portal access, and mobile experiences while improving confidence in who is accessing services. For a large healthcare payer, more than 300 SSO integrations supported growth from 3 million to 9 million onboarded customers. This reduced friction and helped more patients and members get started.

2. Simplify access across portals and mobile apps

Patients and members often move between multiple health services and applications. SSO and single-click access patterns can create a more consistent experience and reduce password fatigue. For the same healthcare payer, mobile login was 400 percent faster. AWS provides the scalable foundation to support digital growth without sacrificing security or performance.

3. Help clinicians and staff work more efficiently

Care teams need timely access across applications and provider portals, especially in time-sensitive workflows. Ping helps provide seamless access and stronger controls across legacy and modern systems. This can reduce authentication friction, improve operational efficiency, and help frontline healthcare workers spend less time managing access.

4. Make data exchange more trusted

Interoperability depends on trusted identity. Ping helps establish the identity, authentication, authorization, and access controls needed to support secure exchange across EHRs, patient systems, billing platforms, APIs, and partner ecosystems. AWS supports the hybrid architectures and cloud services behind modern data exchange.

5. Protect sensitive and connected environments

Healthcare organizations must secure sensitive workloads, partner access, APIs, and connected healthcare devices. Ping extends identity protections across these environments, while AWS provides the scalable infrastructure to support them.

What this Can Mean for Healthcare Organizations

Ping and AWS help deliver:

• Lower friction through SSO, streamlined verification, and passwordless access
• Stronger security through MFA, identity verification, biometric authentication, and fine-grained access controls
• Faster modernization by connecting legacy identity stores to AWS-native services
• Better interoperability through trusted access across applications, APIs, and partner ecosystems
• Greater scalability during enrollment surges, digital growth, and mobile adoption
• Lower operational burden through simpler access and more consistent controls

CDPHP Scales Member Access by 6,000% with Ping Identity and AWS

CDPHP needed to bring fragmented medical, dental, and pharmacy services together in a single secure portal before peak enrollment. By deploying PingFederate and PingOne on AWS, CDPHP achieved a 100% digital rollout in 60 days, grew online user registration by 6,000%, and increased mobile app downloads by 700% in one month. Its hybrid identity architecture connected on premises systems with AWS cloud infrastructure, helping the portal handle traffic spikes while maintaining HIPAA compliance.

A Practical Path Forward

Healthcare modernization succeeds when organizations improve experience and strengthen security at the same time. Ping Identity and AWS help healthcare leaders connect legacy and modern environments, simplify access for every user population, and support the secure exchange of sensitive data across payer and provider ecosystems.

Organizations can start with a priority use case and expand over time, building better access, stronger trust, and faster innovation across the full care and coverage journey.