Don’t Take Our Word For It
Enhancing user experience through modern identity and access management (IAM) strategies can deliver transformative benefits for retail organizations, enabling them to build customer loyalty and increase employee productivity.
Deliver seamless, enjoyable, omnichannel customer experiences.
- Fashion retailer sees $20 million net revenue increase
- U.S. fast-casual giant realizes $550,000 in hiring savings
- Worldwide clothing retailer grows revenue by $70 million
- Home improvement retailer grows online accounts by 83%
Enhance employee satisfaction and productivity through streamlined access and self-service.
- Large electronics retailer improves efficiency by 45%
- Major E.U. drugstore deploys in just 90 days
Fashion Retailer: $20 Million Net Revenue Increase
A leading fashion retailer utilized modern IAM to address high cart abandonment with longer sessions, improving UX while also reducing fraud costs.
Challenges
- High cart abandonment negatively impacting the company's bottom line.
- Short user sessions contributing to cart abandonment and customer dissatisfaction.
- Online fraud leading to lost revenue, brand reputation damage, and customer distrust.
Solutions
- Single Sign-On (SSO) implementation
- No-code orchestration
- Advanced risk mitigation
- Extended sessions
Outcomes
- $20 million annual revenue uplift from reduced cart abandonment through improved UX via persistent sessions
- $5 million reduction in fraud losses
U.S. Fast-Casual Restaurant Chain: $550,000 in Hiring Savings
One of the largest fast-casual restaurants in the U.S., with 3,000 locations across 48 states, leveraged modern IAM to improve mobile app UX.
Challenges
- Lack of scalability with mobile growth pushed to the limit.
- Poor mobile UX frustrating its digital customer base.
- Lack of modern threat protection leaving the organization exposed to fraud risks.
Solutions
- Adaptive MFA
- Fine-grained authorization
- Partner-managed IAM
Outcomes
- $550,000 saved in hiring costs
- 20% mobile growth enabled
- 100% more user-friendly mobile interactions
Global Multibrand Fashion Retailer: $70 Million Revenue Growth
A global multibrand fashion retailer utilized the Ping Identity Platform to improve CX while mitigating fraud and creating a safe shopping experience for their customers.
Challenges
- Cart abandonment caused by forgotten credentials and a slow login process.
- Poor user experience due to a legacy system with outdated capabilities.
- Account takeovers significantly impacting their bottom line.
Solutions
- Extended sessions
- SSO and MFA implementation
- Bot filtering
Outcomes
- $70 million revenue growth due to reduced cart abandonment
- $3 million annual reduction in gift card fraud
- 84% reduction in bots hitting authorization
U.S. Home Improvement Retailer: 83% Growth in Online Accounts
A leading U.S. home improvement retailer with over 80 million identities under management turned their UX into a growth engine with Ping Identity.
Challenges
- Friction-filled experience limiting digital growth opportunities.
- Lost revenue due to missed customer acquisition targets and high cart abandonment.
- Lagging innovation and standards putting the company at risk of falling behind competitors.
Solutions
- Passwordless extended sessions
- MFA and journeys
Outcomes
- 83% growth in online accounts in two years
- 32% growth in online revenue per year since implementation
- 15 million new online registered users in two years
Best Buy: 45% Efficiency Improvement
Through advanced IAM, Best Buy, a Fortune 100 electronics retailer with over 180,000 identities under management, delivered a seamless employee, vendor, and contractor experience with an identity-first UX strategy.
Challenges
- Complex environment resulting in productivity impacts and poor UX.
- Lack of flexibility and customization impacting scale and efficiency.
- High costs due to a lack of centralization.
Solutions
- Risk-based multi-factor authentication (MFA)
- Omnichannel orchestration
- Cloud migration
Outcomes
- 45% efficiency improvement
- 400 apps migrated or deployed in 10 months
- 100% centralized IAM
ROSSMANN: 90-Day Rapid Deployment
Modern IAM enabled ROSSMANN, the E.U.'s largest drugstore chain with over 4,000 locations, to create a user-friendly identity experience for their employees across Europe.
Challenges
- Legacy IAM limiting scalability and growth.
- Lack of remote access leaving employees locked out of common services.
- Disjointed identity processes impacting employee productivity due to lack of access to the right systems, data, and applications.
Solutions
- Flexible, scalable IAM
- Secure, seamless access
- Self-service options
Outcomes
- $12 billion+ in annual revenue
- 56,000+ employees supported across Europe
- 90-day rapid deployment
Identity-First UX
