The global insurance industry is shifting from policy and claims to a trusted, data-rich, prevention-led ecosystem. Growth is slowing, customer expectations are climbing, fraud is getting smarter, and AI is reshaping how insurance is bought, serviced, underwritten, and claimed.
Swiss Re estimates total global insurance premium growth will slow to 2.0% in real terms in 2025, down from 5.2% in 2024.1 Capgemini found that only 5% of life insurers deliver best-in-class customer experience, while 52% cite outdated technology as a major obstacle.2
The takeaway is straightforward: insurers need digital engagement, retention, fraud reduction, and operating efficiency to capture growth, keep trust, and do more work with less friction across more journeys, channels, systems, partners, and increasingly, AI-assisted interactions.
Key Benefits
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Apply risk-based controls only when context requires it across onboarding, login, recovery, claims, payouts, and support.
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Enable Trusted Experiences
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Create seamless journeys for policyholders, claimants, brokers, partners, and employees while preserving security and trust.
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Secure Ecosystem Access
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Govern workforce, agent, contractor, partner, and agentic AI access at runtime, ensuring every actor has the right level of access for the right task, system, data, and business context.
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Continuous Identity Assurance
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Verify customers, employees, brokers, partners, and claimants at onboarding, login, recovery, and high-risk moments through Zero-Knowledge biometrics, dynamic MFA. and verified credentials.
Adaptive Fraud Preventions
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Use behavioral, device, network, and contextual risk signals to detect account takeover, bots, credential stuffing, synthetic identity, and suspicious activity.
Runtime Authorization
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Enforce fine-grained access policies based on identity, role, relationship, consent, claim value, policy type, jurisdiction, risk, and action.
Broker and Partner Access
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Support delegated administration, agency hierarchies, producer roles, TPA access, repair networks, providers, and partner APIs.
Privileged Access Governance
Replace standing privilege with just-in-time access, step-up verification, approvals, time limits, and audit-ready evidence.
Agentic AI Trust
Authenticate, authorize, monitor, scope, and audit AI agents as first-class identities across claims, underwriting, servicing, fraud, and broker workflows.
Ping Identity helps insurers secure customer, workforce, partner, privileged, and AI identities from one converged platform. Leading insurers use Ping to orchestrate identity, manage access, prevent fraud, verify users, govern entitlements, and protect privileged access across policyholder, broker, agent, partner, and employee journeys. It works across hybrid, legacy, cloud, SaaS, and multi-vendor environments without IdP lock-in.
Don't Assume Trust in Your Insurance Enterprise. Verify it.
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One Fabric for Every Insurance Identity
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Unify trust across policyholders, claimants, beneficiaries, employees, contractors, brokers, agents, TPAs, providers, repairers, administrators, APIs, workloads, and AI agents.
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Adaptive Journeys for High-Risk Moments
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Orchestrate secure, low-friction journeys across quote, bind, onboarding, login, policy servicing, claims, recovery, support, and payout authorization.
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Runtime Control for Every Action
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Evaluate identity, risk, relationship, consent, policy, claim, transaction, jurisdiction, and delegated authority before access is granted.
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Evidence-Ready Trust Decisions
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Capture decision logs, risk scores, policy evaluations, verification events, consent artifacts, authorization outcomes, approvals, and agent activity for auditability.
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Business Outcomes
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Customers Identified
Helped one insurer modernize CIAM infrastructure and deliver enhanced customer experiences.
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Agent Identities Managed
Helped one insurer transform access security across its insurance agent ecosystem in just 4 months.
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Fortune 100
Ping Identity footprint across the largest enterprises globally.
1 Swiss Re, sigma 2/2025: World insurance: a riskier, more fragmented world order
2 Capgemini, World Life Insurance Report 2025
