Data Supplement

background-color

full-bleed,bg-pattern,bg-grad-cool-101-bottom

heading

Data Supplement

subheading

Effective: March 2026

primary-link

https://download.pingidentity.com/public/legal/updated-sub-processor-list-032026v2.pdf

primary-link-text

Download Printable List

primary-link-title

Download Printable List

use-tertiary-arrow-button-style

false

marketo-form-id

7019

munchkin-id

671-MGJ-570

hidden-fields

submit-actions

style

px-lg-5

Sub-Processors

Select your Ping Identity product below to view the sub-processors that apply specifically to that product.

Note: All customers should also review the additional sections below that apply across all Ping Identity products:

Operational Sub-Processors: Infrastructure, Monitoring & Security
Operational Sub-Processors: Customer Support & Incident Response
Affiliate Sub-Processors

heading

Select Product

true

Ping ID

Amazon Web Services – Infrastructure & Email Notifications (AWS), Twilio, Vonage

PingOne Verify

Amazon Web Services – Infrastructure & Email Notifications (AWS), Amazon Web Services – Rekognition Image Verification (AWS), Data Zoo, IDLayr, Mitek, MX Technologies, Trinsic, Transunion, Twilio, Veriff

AIC

Amazon Web Services – Push Notification Services (AWS), Google LLC, Elasticsearch Inc, Google LLC, Secret Double Octopus

PingOne MFA

Twilio,Vonage, Amazon Web Services – Infrastructure & Email Notifications (AWS),

Neo

Twilio, Amazon Web Services – Infrastructure & Email Notifications (AWS)

PingOne Protect

Amazon Web Services – Infrastructure & Email Notifications (AWS)

FedRamp

UberEther

Helix

Google Vertex AI, OpenAI

On-Premise

PingOne Authorize

Amazon Web Services – Infrastructure & Email Notifications (AWS)

PingOne Credentials

Amazon Web Services – Infrastructure & Email Notifications (AWS)

PingOne DaVinci

Amazon Web Services – Infrastructure & Email Notifications (AWS)

PingOne Privilege

Amazon Web Services – Infrastructure & Email Notifications (AWS)

PingOne Recognize

Amazon Web Services – Infrastructure & Email Notifications (AWS), Datadog

PingOne SSO

Amazon Web Services – Infrastructure & Email Notifications (AWS)

Sub-processor

Purpose of
Processing

Location(s) of
data centers

Data processed
for EEA, UK & Swiss
customers?

Data stored outside
EU/UK?

Product-specific Sub-processor

Amazon Web Services – Infrastructure & Email Notifications (AWS)

Data center providing infrastructure-as-a-service, and email notification services for customers. Customers select the region(s) of data residency.

United States, Germany, Ireland, Australia, Canada, Singapore

[cell-vertical-align-middle]

Aligns with regions selected

PingOne Advanced Services may be deployed in other countries upon mutual agreement.

Amazon Web Services – Rekognition Image Verification (AWS)

Rekognition image verification. Data is stored in region(s) selected by customer for PingOne tenant.

United States, Germany, Ireland, Australia, Canada, Singapore

[cell-vertical-align-middle]

Aligns with regions selected

PingOne Verify service only, when selected by customer.

Amazon Web Services – Push Notification Services (AWS)

Push notification services for customers. Customers select the region(s) of data residency offered by Ping Identity.

United States, Germany, Ireland, Australia, Canada, Singapore

[cell-vertical-align-middle]

Aligns with regions selected

Advanced Identity Cloud and PingAM only, when selected by customer.

Datadog

SaaS monitoring and observability platform

Germany

[cell-vertical-align-middle]

PingOne Recognize

Data Zoo

Offering provides real-time identity verification by accessing authoritative data sources.

United States, Canada, Australia, Singapore, Germany

[cell-vertical-align-middle]

[cell-align-center]

PingOne Verify service only, when selected by customer.

Elasticsearch Inc

Visualization and analytics

As configured by customer

[cell-vertical-align-middle]

Aligns with regions selected

IGA only

Google LLC

Hosting and analytics

As configured by customer

[cell-vertical-align-middle]

Aligns with Google regions selected

Advanced Identity Cloud

Google Vertex AI

To provide generative artificial intelligence and natural language processing services to support technical troubleshooting and intelligent assistance.

Inference is co-located with the customer's deployment region

[cell-vertical-align-middle]

Inference is co-located with the customer's deployment region

Helix

IDLayr

Provides mobile-based identity verification using phone numbers as secure digital identities.

United States, Germany

[cell-vertical-align-middle]

[cell-align-center]

PingOne Verify service only, when selected by customer.

Mitek Systems

Document verification and image verification

United States, Ireland, Canada (only if configured by the customer)

[cell-vertical-align-middle]

[cell-align-center]

PingOne Verify service only, when selected by customer.

MX Technologies

Authenticates account ownership through document-based verification

United States

[cell-vertical-align-middle]

[cell-align-center]

PingOne Verify service only, when selected by customer.

OpenAI

To provide generative artificial intelligence and natural language processing services to support technical troubleshooting and intelligent assistance.

Inference is co-located with the customer's deployment region

[cell-vertical-align-middle]

Inference is co-located with the customer's deployment region

Helix

Secret Double Octopus

Passwordless authentication

Israel

[cell-vertical-align-middle]

[cell-align-center]

Advanced Identity Cloud

Transunion

Verifying and processing biographic data and PII like address, name, SSN. Also verifying the identity associated with a payment card.

United States

[cell-vertical-align-middle]

[cell-align-center]

PingOne Verify service only, when selected by customer.

Trinsic

Enable global interoperability of digital identities.

United States, India

[cell-vertical-align-middle]

[cell-align-center]

PingOne Verify service only, when selected by customer.

Twilio

Secure SMS OTP and voice authentication

United States

[cell-vertical-align-middle]

[cell-align-center]

PingID, PingOne MFA and PingOne Neo and Verify, when customer utilizes secure SMS service.

UberEther

FedRAMP infrastructure

United States

N/A

US FedRAMP customers only.

Veriff

Identification document verification

United States, Ireland

[cell-vertical-align-middle]

[cell-align-center]

PingOne Verify service only, when selected by customer.

Vonage

Secure SMS authentication

United States

[cell-vertical-align-middle]

[cell-align-center]

PingID and PingOne MFA, when customer utilizes secure SMS service.

Operational Sub-Processors: Infrastructure, Monitoring & Security

Personal data processed in the ordinary course of operations (across all products)

Sub-processor

Description of
Processing

Location(s) of
data centers

Data processed
for EEA, UK &
Swiss customers?

Data stored
outside EU/UK?

Cloudflare

Cloudflare provides a content delivery network and distributed DOS attack prevention services, and offers security and performance benefits to all Ping cloud customers.

Customers cannot select the region where data is processed.

Cloudflare Network Locations

[cell-vertical-align-middle]

Google LLC

Corporate email and documentation.

Email correspondence and documents may contain customer data.

United States

[cell-vertical-align-middle]

New Relic

Application performance management.

Performance metrics for customer tenants.

United States

[cell-vertical-align-middle]

Splunk

Operational logs and business analytics.

Customer data is logged for event monitoring and troubleshooting purposes and is retained in the region of residency.

United States, Germany, Australia, Canada

[cell-vertical-align-middle]

Aligns with AWS regions selected

Operational Sub-Processors: Customer Support & Incident Response

Customer data processed only in the context of a customer support case or security incident (across all products)

Sub-processor

Description of
Processing

Location(s) of
data centers

Data processed
for EEA, UK &
Swiss customers?

Data stored
outside EU/UK?

Appfire

Salesforce-to-Jira integration.

Securely automates transfer of support ticket data from Salesforce to Jira.

United States

[cell-vertical-align-middle]

Atlassian Cloud

Documentation and issue tracking.

Customer documentation and data related to support cases may be stored in Atlassian Cloud.

United States

[cell-vertical-align-middle]

Box

Storage and transfer of log files for customer support.

Generally applicable when a customer files a support case and attaches customer data to the ticket (e.g., attachments, log files).

United States

[cell-vertical-align-middle]

Code42

Backup of customer support endpoints.

Backup of customer support endpoints. Customer data related to support cases may be processed on endpoints in use by customer support personnel. All data is encrypted and the encryption key is controlled by Ping.

United States

[cell-vertical-align-middle]

Crowdstrike

Incident response.

Crowdstrike might have access to customer data in the event of a security incident.

United States

[cell-vertical-align-middle]

Glean

Glean provides AI-powered enterprise search and knowledge retrieval capabilities for workforce productivity.

United States

[cell-vertical-align-middle]

Google Chronicle

Security log and event management; security analytics.

Customer data is logged for security monitoring and troubleshooting purposes.

United States

[cell-vertical-align-middle]

OwnBackup

Cloud backup of Salesforce data.

When customers file a support case in Salesforce, that data will be backed up periodically.

United States

[cell-vertical-align-middle]

Salesforce

Service cloud that facilitates the customer support ticketing process.

Customer data related to support cases may be stored in Salesforce.

United States

[cell-vertical-align-middle]

SupportLogic

Customer support case management

Used to increase productivity and improve backlog management for the global customer support team.

United States

[cell-vertical-align-middle]

Affiliate Sub-Processors

Data processed for all customers, including non-US customers

Entity name

Purpose of Processing

Location(s)

Ping Identity Corporation

Support and Operations

United States

Ping Identity Limited

Support and Operations

United Kingdom

ForgeRock AUS Pty. Ltd

Support and Operations

Australia

Ping Identity Australia Pty Ltd

Support and Operations

Australia

Ping Identity Canada Inc

Support and Operations

Canada

ForgeRock France SAS

Support and Operations

France

Ping Identity France

Support and Operations

France

Ping Identity Deutschland GmbH

Support and Operations

Germany

Ping Identity India Private Limited

Support and Operations

India

Ping Identity Israel Ltd.

Support and Operations

Israel

Ping Identity NZ Limited

Support and Operations

New Zealand

Ping Identity AS

Support and Operations

Norway

Ping Identity Singapore Pte. Ltd.

Support and Operations

Singapore